Refund and Return Policy

Refund and Return Policy for Eat Well BD

Effective Date: March 11, 2026

1. Return Window

We accept returns within 3 days of delivery. To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In original packaging
  • Accompanied by proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food items)
  • Items marked as final sale
  • Opened or used products for hygiene reasons

3. How to Initiate a Return

To start a return:

  1. Contact us through our Contact page within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for our return authorization and instructions
  4. Pack the item securely in its original packaging
  5. Ship the item back to the address we provide

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item received was defective or damaged
  • We sent the wrong item

In these cases, we will cover return shipping costs.

5. Refund Processing

Once we receive and inspect your return:

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to your original payment method
  • You will receive an email confirmation when your refund is processed
  • Please allow additional time for your bank to process the refund

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the damage
  • We will arrange for a replacement or full refund
  • Return shipping will be covered by us

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

8. Late or Missing Refunds

If you haven't received your refund after 7 business days:

  1. Check your bank account again
  2. Contact your credit card company (processing may take time)
  3. Contact your bank
  4. If you've done all of this and still haven't received your refund, please contact us

9. Contact Us

For any questions about returns or refunds, please contact us through our Contact page.