Shipping policy

Shipping Policy

Last Updated: January 2026

Welcome to Greenix BD. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website greenixbd.shop. By placing an order with us, you agree to the terms stated below.

1. Business Information

Business Name: Greenix BD
Website: https://greenixbd.shop
Office Address: Soilmaid, Momotaz Kacha Bazar, Vatara, Dhaka, Bangladesh
Phone: +8801886800871
Email: greenixbd@gmail.com

2. Order Confirmation & Processing

  • All orders placed through our website are subject to confirmation by Greenix BD.

  • Orders are usually confirmed via phone call or message within 24 hours of placement.

  • Orders are processed on business days (Saturday to Thursday), excluding public holidays.

  • Greenix BD reserves the right to cancel any order if confirmation cannot be completed.

3. Delivery Timeframe

Estimated delivery times are as follows:

  • Inside Dhaka: 1–2 business days

  • Outside Dhaka: 2–4 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, natural disasters, or other unforeseen circumstances beyond our control.

4. Shipping Coverage

  • Greenix BD currently delivers products across Bangladesh only.

  • Deliveries are made through reliable third-party courier services.

5. Shipping Charges

  • Shipping charges may vary based on delivery location, product type, and order size.

  • Applicable shipping charges will be communicated to the customer during order confirmation or before dispatch.

  • Greenix BD reserves the right to revise shipping charges at any time without prior notice.

6. Payment Method

  • Cash on Delivery (COD) is available nationwide.

  • Customers are requested to keep the exact payment amount ready at the time of delivery.

  • Failure to make payment upon delivery may result in order cancellation and future order restrictions.

7. Failed Delivery & Customer Responsibility

An order may be marked as failed if:

  • The customer is unreachable or unavailable at the delivery address.

  • Incorrect or incomplete address information is provided.

  • The customer refuses to accept the order after confirmation.

In such cases:

  • Greenix BD reserves the right to cancel the order without refund (if applicable).

  • Re-delivery may require additional shipping charges.

8. Product Condition & Delivery Inspection

  • Customers are advised to inspect the package at the time of delivery.

  • If the package appears damaged, customers should notify the delivery agent immediately.

9. Damaged, Defective, or Incorrect Products

  • If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of receiving the order.

  • Customers must provide clear photos or videos as proof.

  • Claims made after 24 hours may not be accepted.

  • Resolution may include replacement or other remedies at the sole discretion of Greenix BD.

10. Limitation of Liability

  • Greenix BD shall not be held responsible for delays caused by courier companies or circumstances beyond our control.

  • Our liability, if any, is limited strictly to the value of the purchased product.

11. Policy Modifications

Greenix BD reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

12. Contact Information

For any shipping-related questions or concerns, please contact us:

Phone: +8801886800871
Email: greenixbd@gmail.com
Office Address: Soilmaid, Momotaz Kacha Bazar, Vatara, Dhaka, Bangladesh